1. Technical Issues: If you encounter technical problems that prevent you from accessing purchased content or scheduled sessions, please contact us within 7 days of purchase. We will attempt to resolve the issue; if we are unable to do so, a refund may be issued.

2. Duplicate Payments: Refunds will be issued for verified duplicate transactions.

3. Non-Delivery of Services: If a tutoring session is canceled by Viulance.com and cannot be rescheduled within a reasonable timeframe, you will be eligible for a full refund of the canceled session.

Group/1:1 Tutoring

Tutoring sessions may be canceled or rescheduled with respect to the following guidelines:

1. 5 days or More Before Scheduled Start Time: Cancel with no fee; a full refund is issued in the form of eCredit (can be used for future purchases).
2. 3 Days Before Scheduled Start Time: A 50% cancellation fee will be applied. Balance issued in the form of eCredit
3. Less Than 48 Hours Before Scheduled Start Time or No-Shows: The full session fee will be charged. A student is considered a no-show if more than 10 minutes late without prior notice.

Non-refundable

The following are non-refundable:

1. Digital study materials OR any other downloadable content.
2. Group/ 1:1 Tutoring sessions that were attended or missed without proper cancellation notice.
3. Subscription services (QBank & Online Courses) after any resource or session has been accessed.

Refunds procedure

1. Email us at support@viulance.com with the subject line: "Refund Request.”
2. Include your full name, order number, and a detailed explanation of the issue.
3. Attach any supporting documents, such as payment receipts or screenshots
4. Your request will be reviewed within 5–7 business days. If approved, refunds will be processed to the original payment method within 10 business days.

Note:

1. Refund requests submitted after 7 days of purchase will not be considered.
2. Viulance.com reserves the right to deny refund requests if there is evidence of misuse, abuse, or violation of our Terms of Service 

Contacting Us

Platform welcomes your questions or comments regarding the Terms:

LDongo Technologies

2395 3rd ST NW

New Brighton, MN

USA

Email

support@viulance.com

admin@viulance.com

Telephone

+1(432)7415470